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Anti-Fraud Officer - NN

Location: The Hague
Salary: € 5024 - € 7178 a month
Employment: Full-time
This function adds value to Fraud & Security Department’s (F&SD) objective to prevent NN Bank falling victim to crime, amongst which criminal acts defined as Fraud.

Your impact as Anti-Fraud Officer at NN

This function adds value to Fraud & Security Department’s (F&SD) objective to prevent NN Bank falling victim to crime, amongst which criminal acts defined as Fraud. F&SD offers NN Bank its expertise in this domain and works in close cooperation with various other risk disciplines at Bank and within NN Group, as well as with the value chains (ex-Payments). F&SD is part of various anti-crime networks, both public and private, and supports the requirement to the financial industry by supervisory authorities, to act as a gate keeper.

Your responsibilities

The function demands a variety of general and specific tasks:


  • Build a relation of trust with all relevant partners, disciplines and stakeholders throughout NN Bank, NN NL and NN Group (first, second and third line of defence as well as the external auditor)
  • Build a relevant network and frequently bench mark with relevant parties in the industry of financial services providers, banks and suppliers of detective & analyses applications
  • Promote data driven detection and analyses programs and join in this respect the various developments w.r.t. products, processes and (new) applications
  • Create fraud awareness culture by delivery of fraud awareness programmes and translate NN Group Policies and Standards to local rules and standards
  • Participate as a subject matter expert (either or not as a result of a standing invitation) in a variety of meetings, such as (but not limited to) NN Bank MT, Value Chain MT, ORM, Risk & Control, NFRC and the NN Group anti-fraud community
  • Brings 2nd line fraud expertise in a joined 2nd line team (a.o. with ORM and IRM members of staff) and works closely with the 1st line (risk) positions to safeguard that 1st and 2nd line responsibilities are clearly defined and agreed upon


  • Responsible for creation and maintaining the vision and fraud-risk strategy on all NN Bank products (excluding payments), including preparation for (high level) risk assessments on fraud risks and fraud scenario’s w.r.t. the Systematic Integrity Risk Analyses. Challenging the value chains during Detailed Risk Assessments on fraud risks and setting up a risk based control framework is a key part of the function
  • Focus on risk management and work closely together with the Operational Anti-Fraud Department to understand trends and developments in the fraud domain, so that follow up actions, advice, creation of scenario’s will enforce refinement of and / or creation of eventual new mitigating controls
  • Monitoring the relevancy and actuality of all related Policies and Standards, translating those to Mini-mum Standards and subsequent embedding of the ‘zero-tolerance’ principle on fraud, including solicit-ed and unsolicited challenging the value chains there-on
  • Monitor that the level of fraud awareness is on acceptable levels amongst all members of staff and ad-vise on additional programs and adjustment of the Knowledge-Bank in case of need
  • Monitor that the value chains (persons to act) will take action upon advised mitigating actions before the agreed due date(s)
  • Report on fraud risks to various stakeholders
  • Monitor that the Value Chains make the necessary data (and -sources) available for fraud detection activities and organise that changes in data landscape, -source and -storage will not impact fraud detection, so demands a high level of awareness about (future) plans and profound understanding on techniques of automated fraud detection and predictive modelling

Who you are

We are looking for a new colleague who is persevere, organization-sensitive and has integrity and is convincing. You are able to work independent, task-conscious and if necessary beyond what asked for (go the extra mile). You like to organize and plan the agenda and have affinity with analyses, automation, data and preferably systems like iRisk. You are profound in to-the-point reporting and writing and have excellent communication skills to communicate with various levels of management.

  • Fluent in Dutch & English
  • Bachelor/Master degree
  • Anti-fraud certification (Certified Fraud Examiner) or willingness to achieve
  • Risk/Audit/Law enforcement experience
  • Clear understanding of the legal implications w.r.t. crime and risk management processes in the banking environment
  • Experience with banking processes

Your colleagues

F&SD forms part of CRO’s Non-Financial Risk domain and works closely together with Operational- and Information Risk Management and a specific, to be organized for, 2nd LoD team focusing in the new Payment product. F&SD members of staff aim to work closely to NN Bank’s day-to-day operations and are the first point of entry w.r.t. fraud- and criminal acts. The expertise w.r.t. crime at F&SD positions NN Bank to assess such risks, implement mitigating measures, take appropriate action and prevents reputational and financial damage and losses. The greater part of F&SD’s workload is related to the operational handling of files, such as analyses, alert handling and fact finding. If necessary and possible, this happens in joined effort with public and private investigative authorities. The latter mainly when it comes to organized forms of criminal acts. The results of investigations are summarized in reports so that NN Bank will be able to act upon lessons learned and take the appropriate measures w.r.t. violators. The function will use the knowledge and information from this part of F&SD to better understand risks, trends and developments so that preventive measures can be implemented timely.

F&SD is closely involved in various developments aiming that fraud prevention and -detection will become data-driven. Although some of F&SD’s tasks need some classic treatment methods amongst others w.r.t. investigations, data mining, artificial intelligence and predictive modelling methods form the future.

F&SD aims to work closely together with colleagues at NN Group, other financial institutions, police, FIOD, etc., to prevent that (i) NN Bank will fall victim to crime, (ii) the financial industry will be misused and (iii) our clients will lose trust in NN as a financial service provider. 

Continue developing

It is important to us that you continue to develop yourself. We give you the space and the confidence to grow in your career as well as a person. We help you with:

  • Plenty of training and learning opportunities in our Learning & Development Centre
  • A large (international) network of colleagues who are keen to share their knowledge with you
  • The autonomy to set out your own development path

About NN

We help people care for what matters most to them. The world in which we live may change, but what really matters to people remains the same. Family, friends, love, health, home and of course work. You help to make our services more personal and relevant. As an organisation we can really make a difference with all our brands: Nationale-Nederlanden, NN Investment Partners, ABN  AMRO Verzekeringen, Movir, AZL, BeFrank, Zicht and OHRA.

Employee benefits

You are more than a colleague and we understand that very well at NN. You have different roles in life and that involves choices. We give you the opportunity to select the employee benefits that are important to you and that match your personal situation. This includes buying additional leave, flexible working hours. Your holiday allowance and 13th month are paid with your salary monthly, so there is no need to wait.

  • Risk Management haylevel 18 position
  • Salary of €5.024,85 to €7.178,36 based on 36 hours

Because of coronavirus, all NN colleagues are currently working from home fully digitally. It is currently not yet clear when we can return to the office.

As Anti-Fraud Officer you are based in our fantastic office in The Hague. The office is located next to the A12, but is also easily accessible by public transport as well. If you prefer the fresh air, you can take the tram or bike and you will be at the beach in half an hour.

Will you be our new colleague?

If you are enthusiastic about this vacancy and think that you would be a good fit for the team at NN, we would like to invite you to apply. We are very keen to find out who you are, what motivates you and what you can contribute to this role at NN.

Apply now

If you have any questions about the vacancy or the process, give us a call or let us know on WhatsApp. You can reach out to Bert Gouw (Manager Fraud & Security) via 06-83635452 or via Bert.Gouw@nn.nl or to Yasmine Korving (Recruiter) via 06-55196409 or via Yasmine.Korving@nn.nl .

This is a permanent position. A candidate will receive a contract from NN and we are not open to interim/freelance assignments and/or candidates or recruitment agencies. Thank you very much for your understanding.

Location: The Hague

Information and application:


Please send your application for Anti-Fraud Officer at NN in The Hague including your CV via our website.

Job code:


Job posted

16 februari 2021
Apply Now

More information:

If you have any questions about the vacancy or the process, give us a call or let us know on WhatsApp. You can reach out to Bert Gouw (Manager Fraud & Security) via 06-83635452 or via Bert.Gouw@nn.nl or to Yasmine Korving (Recruiter).

Yasmine Korving
m. +31 (0)6 55 19 64 09

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