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Operational Risk Officer - NN

Location: The Hague
Salary: € 4462 - € 7615 a month
Employment: Full-time
As a first line operational risk manager, you ensure that management and employees of C&C are aware of operational risks.

Your impact as Operational Risk Officer at Customer & Commerce

You will ensure that C&C’s teams deliver best in class, innovative services to the NN Dutch Business Units, while staying within the set risk appetite.

This is a permanent position offers a monthly salary between € 4462 and € 7615 based on 36 hours per week.

Our company has a healthy work-life balance, and you are part of a larger group of uniquely awesome creative professionals from technology, design, data science and management.

Your responsibilities

Customer & Commerce (C&C) is looking for a first line operational risk manager. As a first line operational risk manager, you ensure that management and employees of C&C are aware of operational risks. You know better than anyone the importance of good risk management and know how to convey this sharply and convincingly. With your thorough knowledge of risk management, you inspire the organization, and together you bring risk management into a high level.

As such you:

  • Are the risk advisor of the product owners and the management team
  • Monitor the risk appetite of C&C
  • Guide teams through the risk assessment process, control design and monitoring, issue and incident management
  • Translate NN Group requirements to pragmatic stepping stones for teams to use
  • Are responsible for the risk reports as the quarterly report and our in-control statement
  • Are the linking pin between the first line and second line, ensuring a smooth way of working
  • Work together with the NN Business Units to ensure alignment on expectations
  • Identify ways to improve C&C’s risk management processes
  • Ensure risk awareness increases in all teams

You will be part of the Strategy, Finance and Control team, working closely together with the Security office and the Privacy officer.

Who you are

You know how to work in an Agile environment where collaboration, and continuous improvements are the foundations. Additionally, you possess:

  • A bachelor or master degree in a related subject (e.g., Law, (Business) Economics, Finance, Organisation studies)
  • 3+ years of experience as a first or second line risk manager or consultant
  • Strong (qualitative) analytical skills
  • Strong relationship management skills, with demonstrated ability to collaborate with others
  • Verbal and written communications skills in English. Dutch is a bonus.

Your key competences

  • A strong communicator
  • Capacity to think both strategically and out of the box to generate new ideas and solutions
  • Attention to detail, proactive, independent, showing vision for ORM and C&C
  • Strong stakeholder management, as you will work closely with Dutch Business Units and NN Group.
  • Knowledge of laws and regulations regarding payment products and anti-money laundering is a pre.

Where do you work?

Customer & Commerce (C&C) connects the?Business Units of Nationale-Nederlanden?with our joint customer. This means we take care of all generic systems, platforms, capabilities and service desks that are used within NN to service our customer. As an example, you can think of the digital client portals, the app, the chatbot-technology which is being further developed and used and the expertise like Research, UX Design and Data Science within the whole company.

Continue developing

It is important to us that you continue to develop yourself. We give you the space and the confidence to grow in your career as well as a person. We help you with:

  • Plenty of training and learning opportunities in our Learning & Development Centre
  • A large (international) network of colleagues who are keen to share their knowledge with you
  • The autonomy to set out your own development path

Employee benefits

You are more than a colleague and that is something we understand very well at NN. You have many roles in life, leading to different choices. At NN we give you the opportunity to select employee benefits that are important to you. For instance, buying additional leave days and flexible working hours. In consultation with your manager and your direct colleagues, you are able to work out of any location at any time. You get enough flexibility to adjust your working pattern to your personal needs. Also, part of the benefits are (currently online) sports lessons and a special allowance to set up your home office and internet use. In addition, you will receive:

  • Salary between €4462 and € 7615 based on 36 hours per week, depending on your knowledge and experience.
  • Collective pension scheme with a personal contribution of only 6%.
  • 194.4 hours of leave, based on a 36-hour week (that’s 27 vacation days for a 5-day working week) and one Diversity Day.
  • Holiday allowance and a 13th month, paid with your monthly salary.
  • NS Business Card 2nd class, which gives you unlimited travel 7 days a week. Do you prefer to travel with your own transport? Then you can declare the kilometers travelled for business and commuting.

The official location for this job is The Hague.

Will you be our new colleague?

If you are enthusiastic about this vacancy and think that you would be a good fit for the team at NNIP, we would like to invite you to apply. We are very keen to find out who you are, what motivates you and what you can contribute to this role at NNIP.

Apply now

If this sounds like you… please express your interest by sending your cv and cover letter!

If you have any questions about the vacancy, or the interview process, you can reach out via e-mail with André Komáromi , andre.komaromi@nn-group.com or via telephone on +31 6 12 417927.

This is a permanent position. A candidate will receive a contract from NN and we are not open to interim/freelance assignments and/or candidates or recruitment agencies. Thank you very much for your understanding.

Location: The Hague

Information and application:


Please send your application for Operational Risk Officer at NN in The Hague including your CV and cover letter via our website.

Job code:


Job posted

17 mei 2023
Apply Now

More information:

If you have any questions about the vacancy, or the interview process, you can reach out via e-mail with André Komáromi.

André Komáromi
Recruiter Finance & Risk
m. 06 1241 7927

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